Privacy Policy for Caplos

Caplos ("we", "us" or "our") is committed to protecting your privacy. This Privacy Policy describes how we collect, use, and disclose information that we obtain about you through your use of our website www.caplos.com and app.caplos.com which provides solutions for internal communications, task and docs management ("Services"). By accessing or using our Services, you agree to the terms of this Privacy Policy.

Information We Collect

We may collect personal information from you, such as your name, email address, phone number, or payment information, when you register for our Services, make a purchase, or contact us for support. We may also collect non-personal information, such as your IP address, browser type, operating system, and usage data, through our use of Google Analytics and Google Tag Manager.

How We Use Your Information

We may use the personal information we collect to:

Provide and improve our Services
Respond to your inquiries and support requests
Process your payments and fulfill your orders
Communicate with you about our Services and promotions
Detect, prevent, or investigate fraud or other illegal activities

We may use the non-personal information we collect for analytical purposes, such as tracking usage trends and improving our Services.

Disclosure of Your Information

We may disclose your personal information to:

Our third-party service providers, such as Stripe, who assist us in providing our Services.
Law enforcement or government agencies, as required by law or in response to a subpoena or court order.
Third parties, with your consent or at your direction.

We may also disclose non-personal information to third parties for analytical or marketing purposes.

Caplos engages with the following third-party services:

Google Analytics & Google Tag Manager: We use Google Analytics & Google Tag Manager to collect information about the use of our website, such as the number of visitors, the websites they came from, and the pages they visited. This information is used to improve the user experience and enhance our website's performance.

Please visit the Google Privacy Policy page.

If you wish to opt-out of Google Analytics, please visit the Google Analytics Opt-out page.

Stripe: Stripe is a payment processor. Their Privacy Policy can be viewed at: stripe.com/us/privacy

Legal Basis for Processing Your Information

We process your personal information on the following legal bases:

Performance of a contract: We process your personal information to provide our Services to you and to fulfill our contractual obligations.
Legitimate interests: We process your personal information for our legitimate interests, such as improving our Services, detecting and preventing fraud, and communicating with you about our Services and promotions.
Consent: We may process your personal information if you have given us your consent to do so.

Your Rights

Under EU data protection law, you have the following rights:

Right of access: You have the right to obtain confirmation as to whether or not we are processing your personal information, and if so, to access that information.
Right to rectification: You have the right to request that we correct any inaccurate or incomplete personal information.
Right to erasure: You have the right to request that we delete your personal information.
Right to restrict processing: You have the right to request that we limit the processing of your personal information.
Right to data portability: You have the right to receive your personal information in a structured, commonly used, and machine-readable format, and to transmit that information to another controller.
Right to object: You have the right to object to the processing of your personal information.

To exercise your rights, please contact us at [email protected].

Data Security

We have appropriate security measures in place intended to prevent personal information from being accidentally lost or used or accessed in an unauthorised way. We limit access to your personal information to those who have a genuine business need to know it. Those processing your information will do so only in an authorised manner and are subject to a duty of confidentiality.

We also have procedures in place to deal with any suspected data security breach. We will notify you and any applicable regulator of a suspected data security breach where we are legally required to do so.

International Data Transfers

We may transfer your personal information to countries outside of the European Economic Area (EEA) and UK where data protection laws may be different from those in your country of residence.

Some of our service providers are based in the USA (including Stripe). The USA does not have the same data protection laws as the United Kingdom and EEA. Whilst the UK and European Commission have not given a formal decision that the USA provide an adequate level of data protection similar to those which apply in the United Kingdom and EEA, any transfer of your personal information will be subject to appropriate safeguards as permitted under the General Data Protection Regulation.

Some service providers outside the UK and EEA use specific contracts approved by the European Commission which give personal data the same protection it has in Europe. For further details, please visit this page.

Changes to this Privacy Policy

We may make changes to this Privacy Policy at any time. If changes are made, we will update this page and the effective date will reflect the date of the latest update.

Contact Us

If you have any questions or concerns about this Privacy Policy, please contact us at [email protected].

This Privacy Policy was last updated on 02.04.2024.